Three Ways A Screen Pop Can Improve Customer Service
A screen pop can be a powerful aid for service representatives when they receive a new customer interaction.
A screen pop can be a powerful aid for service representatives when they receive a new customer interaction.
The goal of an IVR is to quickly get customers to the right person to handle their call, but what happens when the IVR fails?
These four Progressive dialer configuration options below are essential in making outbound campaigns successful.
In the contact center space, businesses use APIs in many ways, but there is a single goal – increased efficiency.
With real-time montoring, customer service supervisors can quickly react to customer service issues and improve customer satisfaction.
Repeat customers are key to business success. How can businesses use a contact center to keep existing customers engaged?
To combat the loss of output and face-to-face connection, many contact center solutions offer “gamification” features for remote agents.
Businesses often use Average Handle Time to measure customer service success, but is it a reliable metric?
A medical entity’s contact center platform must comply with HIPAA regulations for the medical entity to be compliant.
Rather than looking at functionality when comparing contact center vendors, businesses should focus on integration capability.