hero-bg
Successfully run network operations across all technologies and disciplines

SERVICES DESIGNED TO ASSIST CUSTOMERS WITH TECHNICAL SUPPORT

Mavenir’s Enhanced Care Services range from extended hand-over and go-live migration support to Network Monitoring and KPI management.

Mavenir partners with customers to select a set of enhanced care services and associated SLAs to meet each customer’s specific needs.

 

Features Include:

  • Free up your operations staff to focus on core activities
  • Save time and money associated with expanding and training your operations staff
  • Provide a lower cost, more flexible solution to monitoring and managing your network
  • Immediate access to highly skilled, experienced technical expertise with deep knowledge in support and network operations
  • Leverage Mavenir expertise after Ready for Service (RFS) to ensure smooth ramp/onboarding on new Mavenir solutions
  • Select staff augmentation service options to meet your specific needs
Portfolio

ENHANCED CARE SERVICES

Mix/Match packages to meet every need – from the remote application of software fixes to Network Monitoring and Change Management

NOC/Monitoring Block

  • 24×7 Remote NOC
  • Alarm Remote Monitoring
  • Fault Management
  • Notification
  • KPI Monitoring
  • KPI Reporting
  • Optimization
  • Capacity & Performance

 

Change Management

  • Change Management
  • MOP Creation
  • Software Updates
  • Software Upgrades
  • On-Demand Configuration
  • On-Demand Feature Activations
  • Deployment Support
  • Testing

Level 1-2 Support

  • Preventative Maintenance
  • Network Hygiene
  • Resident Engineer Services
  • Software Upgrade Deployments
  • Software Upgrade and New Feature Testing
  • Network Operations Help
  • Resident Engineers

 

Lab Management and/or Device Testing

  • Lab HW Deployments
  • Test Plans
  • Release Testing
  • MOP Validation
  • Client Updates
  • Drive Test Assistance
  • Client Release Qualification
  • Client Regression Testing
  • Regression Automation
Services
Explore

MAVENIR SERVICES

Checkbox

Enhanced Care Services

Technical support to successfully run network operations across all technologies and disciplines.

End User Male

Professional Services

Full turn-key deployment and integration services to drive quick time to market and positive customer outcomes.

C-SGN

Systems Integration

End-to-end system integration services from initial deployments, migrations, and ongoing project needs.

Automation

Maintenance & Support

Maintenance services that best match a customer’s network environment demands and budget.

NEWS & INSIGHTS

farmer using mobile checking report of agriculture in farm
Press Releases

Mavenir Introduces Fixed Wireless Access Solution

Businessman holding global network and data customer connection on big city background
Press Releases

SOLiD and Mavenir Advance Open RAN Radio Interoperability to Enhance 5G In-Building Experiences

Global network connection around digital globe, internet of things (IoT) concept, worldwide finance technology (fintech), international communication, business people using digital tablet
Press Releases

More Than 10 Million Voice Subscribers Now Benefiting From Cloudified Voice Production With Radical Automation

mavenir-network-cloud-technology-wireless-web_1277730987
Press Releases

Mavenir Demonstrates O-RAN Based mMIMO Radio Integration at the O-RAN PlugFest in Berlin

Woman on blurred background using digital technological interface with datas 3D rendering
Press Releases

Virgin Media O2 Deploys Charmed OSM to Accelerate Network Functions Virtualisation for Cloud Workloads

Smart city and communication network concept.
Press Releases

HCLTech Teams up with Intel and Mavenir to Deliver Critical 5G Enterprise Technology Solutions