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Successfully run network operations across all technologies and disciplines

SERVICES DESIGNED TO ASSIST CUSTOMERS WITH TECHNICAL SUPPORT

Mavenir’s Enhanced Care Services range from extended hand-over and go-live migration support to Network Monitoring and KPI management.

Mavenir partners with customers to select a set of enhanced care services and associated SLAs to meet each customer’s specific needs.

 

Features Include:

  • Free up your operations staff to focus on core activities
  • Save time and money associated with expanding and training your operations staff
  • Provide a lower cost, more flexible solution to monitoring and managing your network
  • Immediate access to highly skilled, experienced technical expertise with deep knowledge in support and network operations
  • Leverage Mavenir expertise after Ready for Service (RFS) to ensure smooth ramp/onboarding on new Mavenir solutions
  • Select staff augmentation service options to meet your specific needs
Portfolio

ENHANCED CARE SERVICES

Mix/Match packages to meet every need – from the remote application of software fixes to Network Monitoring and Change Management

NOC/Monitoring Block

  • 24×7 Remote NOC
  • Alarm Remote Monitoring
  • Fault Management
  • Notification
  • KPI Monitoring
  • KPI Reporting
  • Optimization
  • Capacity & Performance

 

Change Management

  • Change Management
  • MOP Creation
  • Software Updates
  • Software Upgrades
  • On-Demand Configuration
  • On-Demand Feature Activations
  • Deployment Support
  • Testing

Level 1-2 Support

  • Preventative Maintenance
  • Network Hygiene
  • Resident Engineer Services
  • Software Upgrade Deployments
  • Software Upgrade and New Feature Testing
  • Network Operations Help
  • Resident Engineers

 

Lab Management and/or Device Testing

  • Lab HW Deployments
  • Test Plans
  • Release Testing
  • MOP Validation
  • Client Updates
  • Drive Test Assistance
  • Client Release Qualification
  • Client Regression Testing
  • Regression Automation
Services
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MAVENIR SERVICES

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Enhanced Care Services

Technical support to successfully run network operations across all technologies and disciplines.

End User Male

Professional Services

Full turn-key deployment and integration services to drive quick time to market and positive customer outcomes.

C-SGN

Systems Integration

End-to-end system integration services from initial deployments, migrations, and ongoing project needs.

Automation

Maintenance & Support

Maintenance services that best match a customer’s network environment demands and budget.

NEWS & INSIGHTS

CSPs Operational Efficiency Boosted by 40% Using GenAI Co-Pilot
Press Releases

Mavenir Teams With NVIDIA and Amazon Web Services to Deliver Generative AI Co-Pilot for Communications Service Providers

Industry-First 5G Open RAN RedCap Demonstration on the Boost Mobile Network
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Mavenir, Qualcomm and EchoStar Achieve Industry-First 5G Open RAN RedCap Demonstration on the Boost Mobile Network

Mavenir Emerges as a Major Challenger in Omdia’s Market Landscape Ran Vendors 2024 Report
Press Releases

Mavenir Shines In New Omdia RAN Vendors Report

Mavenir Announces up to $75 Million Investment From an Existing Investor - Website Featured Image
Press Releases

Mavenir Announces up to $75 Million Investment From an Existing Investor

Globe Telecom Deploys Mavenir’s Spamshield Delivering a 67% Decline in Spam and Scam SMS
Press Releases

Mavenir’s SpamShield Messaging Technology Drives Steep Decline in Spam and Scam SMS for Globe Telecom

Three UK Continuously Enhances Customer Protection Against Scams and Nuisance Communications
Press Releases

Three UK Continuously Enhances Customer Protection Against Scams and Nuisance Communications