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Successfully run network operations across all technologies and disciplines

SERVICES DESIGNED TO ASSIST CUSTOMERS WITH TECHNICAL SUPPORT

Mavenir’s Enhanced Care Services range from extended hand-over and go-live migration support to Network Monitoring and KPI management.

Mavenir partners with customers to select a set of enhanced care services and associated SLAs to meet each customer’s specific needs.

 

Features Include:

  • Free up your operations staff to focus on core activities
  • Save time and money associated with expanding and training your operations staff
  • Provide a lower cost, more flexible solution to monitoring and managing your network
  • Immediate access to highly skilled, experienced technical expertise with deep knowledge in support and network operations
  • Leverage Mavenir expertise after Ready for Service (RFS) to ensure smooth ramp/onboarding on new Mavenir solutions
  • Select staff augmentation service options to meet your specific needs
Portfolio

ENHANCED CARE SERVICES

Mix/Match packages to meet every need – from the remote application of software fixes to Network Monitoring and Change Management

NOC/Monitoring Block

  • 24×7 Remote NOC
  • Alarm Remote Monitoring
  • Fault Management
  • Notification
  • KPI Monitoring
  • KPI Reporting
  • Optimization
  • Capacity & Performance

 

Change Management

  • Change Management
  • MOP Creation
  • Software Updates
  • Software Upgrades
  • On-Demand Configuration
  • On-Demand Feature Activations
  • Deployment Support
  • Testing

Level 1-2 Support

  • Preventative Maintenance
  • Network Hygiene
  • Resident Engineer Services
  • Software Upgrade Deployments
  • Software Upgrade and New Feature Testing
  • Network Operations Help
  • Resident Engineers

 

Lab Management and/or Device Testing

  • Lab HW Deployments
  • Test Plans
  • Release Testing
  • MOP Validation
  • Client Updates
  • Drive Test Assistance
  • Client Release Qualification
  • Client Regression Testing
  • Regression Automation
Services
Explore

MAVENIR SERVICES

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Enhanced Care Services

Technical support to successfully run network operations across all technologies and disciplines.

End User Male

Professional Services

Full turn-key deployment and integration services to drive quick time to market and positive customer outcomes.

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Systems Integration

End-to-end system integration services from initial deployments, migrations, and ongoing project needs.

Automation

Maintenance & Support

Maintenance services that best match a customer’s network environment demands and budget.

NEWS & INSIGHTS

Global communication network concept. Smart city. Internet of Things.
Press Releases

Magyar Telekom Select Mavenir’s Converged Packet Core

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Press Releases

E-Networks to Launch Guyana’s First 5G VoLTE Mobile Cellular Network

Mavenir Wins Outstanding CORE Network Solution and Outstanding Open RAN Solution at Network X Awards, Amsterdam, October 2022
Press Releases

Mavenir Wins Outstanding CORE Network Solution and Outstanding Open RAN Solution at Network X Awards

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Press Releases

Triangle Communications and Mavenir Announce First Deployed Network for FCC Rip and Replace

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Press Releases

Mavenir and Northeastern University Announce the Availability of Open-Source Open RAN Simulation Platform

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Press Releases

Mavenir Earns 2022 Tech Cares Award from TrustRadius