hero-bg
Successfully run network operations across all technologies and disciplines

SERVICES DESIGNED TO ASSIST CUSTOMERS WITH TECHNICAL SUPPORT

Mavenir’s Enhanced Care Services range from extended hand-over and go-live migration support to Network Monitoring and KPI management.

Mavenir partners with customers to select a set of enhanced care services and associated SLAs to meet each customer’s specific needs.

 

Features Include:

  • Free up your operations staff to focus on core activities
  • Save time and money associated with expanding and training your operations staff
  • Provide a lower cost, more flexible solution to monitoring and managing your network
  • Immediate access to highly skilled, experienced technical expertise with deep knowledge in support and network operations
  • Leverage Mavenir expertise after Ready for Service (RFS) to ensure smooth ramp/onboarding on new Mavenir solutions
  • Select staff augmentation service options to meet your specific needs
Portfolio

ENHANCED CARE SERVICES

Mix/Match packages to meet every need – from the remote application of software fixes to Network Monitoring and Change Management

NOC/Monitoring Block

  • 24×7 Remote NOC
  • Alarm Remote Monitoring
  • Fault Management
  • Notification
  • KPI Monitoring
  • KPI Reporting
  • Optimization
  • Capacity & Performance

 

Change Management

  • Change Management
  • MOP Creation
  • Software Updates
  • Software Upgrades
  • On-Demand Configuration
  • On-Demand Feature Activations
  • Deployment Support
  • Testing

Level 1-2 Support

  • Preventative Maintenance
  • Network Hygiene
  • Resident Engineer Services
  • Software Upgrade Deployments
  • Software Upgrade and New Feature Testing
  • Network Operations Help
  • Resident Engineers

 

Lab Management and/or Device Testing

  • Lab HW Deployments
  • Test Plans
  • Release Testing
  • MOP Validation
  • Client Updates
  • Drive Test Assistance
  • Client Release Qualification
  • Client Regression Testing
  • Regression Automation
Services
Explore

MAVENIR SERVICES

Checkbox

Enhanced Care Services

Technical support to successfully run network operations across all technologies and disciplines.

End User Male

Professional Services

Full turn-key deployment and integration services to drive quick time to market and positive customer outcomes.

C-SGN

Systems Integration

End-to-end system integration services from initial deployments, migrations, and ongoing project needs.

Automation

Maintenance & Support

Maintenance services that best match a customer’s network environment demands and budget.

NEWS & INSIGHTS

Magenta Telekom Selects Mavenir to Deliver Software-Defined Voice Services
Press Releases

Magenta Telekom Selects Mavenir to Deliver Software-Defined Voice Services

Nokia Partners with Mavenir to Prove Open RAN System Performance
Press Releases

Nokia Partners with Mavenir to Prove Open RAN System Performance

Mavenir wins Network X 2023 award for Outstanding Automation Solution in Open RAN.
Press Releases

Mavenir’s Cloud-Native Network Automation and Open RAN Intelligent Controller (O-RIC) Win Outstanding Automation Solution in Open RAN Award at Network X 2023

Ice Norway Upgrades to Mavenir’s Cloud-Native IMS on Red Hat OpenShift in Strategic Project Expansion
Press Releases

Ice Norway Upgrades to Mavenir’s Cloud-Native IMS on Red Hat OpenShift in Strategic Project Expansion

Deutsche Telekom and Mavenir Unveil Advancements in 5G Standalone Network Slicing Service Opportunities
Press Releases

Deutsche Telekom and Mavenir Unveil Advancements in 5G Standalone Network Slicing Service Opportunities

Orange Spain Successfully Tests a 5G SA Data Connection With Open RAN
Press Releases

Orange Spain Successfully Tests a 5G SA Data Connection With Open RAN