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Successfully run network operations across all technologies and disciplines

SERVICES DESIGNED TO ASSIST CUSTOMERS WITH TECHNICAL SUPPORT

Mavenir’s Enhanced Care Services range from extended hand-over and go-live migration support to Network Monitoring and KPI management.

Mavenir partners with customers to select a set of enhanced care services and associated SLAs to meet each customer’s specific needs.

 

Features Include:

  • Free up your operations staff to focus on core activities
  • Save time and money associated with expanding and training your operations staff
  • Provide a lower cost, more flexible solution to monitoring and managing your network
  • Immediate access to highly skilled, experienced technical expertise with deep knowledge in support and network operations
  • Leverage Mavenir expertise after Ready for Service (RFS) to ensure smooth ramp/onboarding on new Mavenir solutions
  • Select staff augmentation service options to meet your specific needs
Portfolio

ENHANCED CARE SERVICES

Mix/Match packages to meet every need – from the remote application of software fixes to Network Monitoring and Change Management

NOC/Monitoring Block

  • 24×7 Remote NOC
  • Alarm Remote Monitoring
  • Fault Management
  • Notification
  • KPI Monitoring
  • KPI Reporting
  • Optimization
  • Capacity & Performance

 

Change Management

  • Change Management
  • MOP Creation
  • Software Updates
  • Software Upgrades
  • On-Demand Configuration
  • On-Demand Feature Activations
  • Deployment Support
  • Testing

Level 1-2 Support

  • Preventative Maintenance
  • Network Hygiene
  • Resident Engineer Services
  • Software Upgrade Deployments
  • Software Upgrade and New Feature Testing
  • Network Operations Help
  • Resident Engineers

 

Lab Management and/or Device Testing

  • Lab HW Deployments
  • Test Plans
  • Release Testing
  • MOP Validation
  • Client Updates
  • Drive Test Assistance
  • Client Release Qualification
  • Client Regression Testing
  • Regression Automation
Services
Explore

MAVENIR SERVICES

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Enhanced Care Services

Technical support to successfully run network operations across all technologies and disciplines.

End User Male

Professional Services

Full turn-key deployment and integration services to drive quick time to market and positive customer outcomes.

C-SGN

Systems Integration

End-to-end system integration services from initial deployments, migrations, and ongoing project needs.

Automation

Maintenance & Support

Maintenance services that best match a customer’s network environment demands and budget.

NEWS & INSIGHTS

Website - TPG Telecom Teams Up with Mavenir to Block AI-Driven Scam Calls and Boost Voice Security
Press Releases

Australia’s TPG Telecom Taps Mavenir to Boost Voice Security For Mobile Users and Block AI-Driven Scam Calls

Mavenir 5G Core Powers ICE Norway Network Slicing for Norwegian Armed Forces
Press Releases

Mavenir 5G Core Powers ice Norway Network Slicing for Norwegian Armed Forces

Website Featured - Mavenir Energy-Efficient 5G UPF Solution Wins Leading Lights Network Energy Efficiency Award Final
Press Releases

Mavenir’s Energy-Efficient 5G UPF Solution Wins Leading Lights Network Energy Efficiency Award

Successful Integration of Key Mavenir Network Functions into Whitestack’s Open Telco Cloud Platform
Press Releases

Mavenir and Whitestack Expand the Ecosystem of Open Network Functions

Mavenir Moves in on Market Leader Status in New Omdia Core Vendors Report - Featureed Image-2
Press Releases

Mavenir Moves in on Market Leader Status in New Omdia Core Vendors Report

The Successful 3GPP Security Assurance Testing Will Contribute Towards Extending Mavenir’s Security Accreditation as Defined by the GSMA and 3GPP
Press Releases

Mavenir, VIAVI, and CableLabs Complete Open RAN 3GPP Security Assurance Testing During the Spring 2024 O-RAN ALLIANCE PlugFest