Enhanced Care Services

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Mavenir’s Enhanced Care Services are designed to assist our customers with technical support in successfully running their network operations across all technologies and disciplines. Services range from extended hand-over and go-live migration support to Network Monitoring and KPI management. Mavenir partners with customers to select a set of enhanced care services and associated SLAs to meet each customer’s specific needs.

What Can Mavenir Enhanced Care Services Do For You? 

  • Free up your operations staff to focus on core activities 
  • Save time and money associated with expanding and training your operations staff  
  • Provide a lower cost, more flexible solution to monitoring and managing your network 
  • Immediate access to highly-skilled, experienced technical expertise with deep knowledge in support and network operations 
  • Leverage Mavenir expertise after Ready for Service (RFS) to ensure smooth ramp/onboarding on new Mavenir solutions 
  • Select staff augmentation service options to meet your specific needs 

Enhanced Care Services Portfolio

Mix/Match packages to meet every need – from the remote application of software fixes to Network Monitoring and Change Management 

NOC/Monitoring Block

  • 24×7 Remote NOC
  • Alarm Remote Monitoring
  • Fault Management
  • Notification
  • KPI Monitoring
  • KPI Reporting
  • Optimization
  • Capacity & Performance

Change Management

  • Change Management
  • MOP Creation
  • Software Updates
  • Software Upgrades
  • On-Demand Configuration
  • On-Demand Feature Activations
  • Deployment Support
  • Testing

Level 1-2 Support

  • Preventative Maintenance
  • Network Hygiene
  • Resident Engineer Services
  • Software Upgrade Deployments
  • Software Upgrade and New Feature Testing
  • Network Operations Help
  • Resident Engineers

Lab Management and/or Device Testing

  • Lab HW Deployments
  • Test Plans
  • Release Testing
  • MOP Validation
  • Client Updates
  • Drive Test Assistance
  • Client Release Qualification
  • Client Regression Testing
  • Regression Automation