Enhanced Care Services

Home > Services > Enhanced Care Services

Mavenir’s Enhanced Care Services are designed to assist our customers with technical support in successfully running their network operations across all technologies and disciplines. Services range from extended hand-over and go-live migration support to Network Monitoring and KPI management. Mavenir partners with customers to select a set of enhanced care services and associated SLAs to meet each customer’s specific needs.

What Can Mavenir Enhanced Care Services Do For You? 

  • Free up your operations staff to focus on core activities 
  • Save time and money associated with expanding and training your operations staff  
  • Provide a lower cost, more flexible solution to monitoring and managing your network 
  • Immediate access to highly-skilled, experienced technical expertise with deep knowledge in support and network operations 
  • Leverage Mavenir expertise after Ready for Service (RFS) to ensure smooth ramp/onboarding on new Mavenir solutions 
  • Select staff augmentation service options to meet your specific needs 

Enhanced Care Services Portfolio

Mix/Match packages to meet every need – from the remote application of software fixes to Network Monitoring and Change Management 

NOC/Monitoring Block

  • 24×7 Remote NOC
  • Alarm Remote Monitoring
  • Fault Management
  • Notification
  • KPI Monitoring
  • KPI Reporting
  • Optimization
  • Capacity & Performance

Change Management

  • Change Management
  • MOP Creation
  • Software Updates
  • Software Upgrades
  • On-Demand Configuration
  • On-Demand Feature Activations
  • Deployment Support
  • Testing

Level 1-2 Support

  • Preventative Maintenance
  • Network Hygiene
  • Resident Engineer Services
  • Software Upgrade Deployments
  • Software Upgrade and New Feature Testing
  • Network Operations Help
  • Resident Engineers

Lab Management and/or Device Testing

  • Lab HW Deployments
  • Test Plans
  • Release Testing
  • MOP Validation
  • Client Updates
  • Drive Test Assistance
  • Client Release Qualification
  • Client Regression Testing
  • Regression Automation

Related Content

Mavenir Hastens Open RAN Adoption with HCL Deal

15 October 2021

Mavenir speeding the move to open radio access networks in collaboration with HCL.

Read More

EEC Teams Up with Four Global Innovation Leaders, Including Cisco Systems, Mavenir Systems, 5GCT, and Planet Com to Arm Thai Workers with Essential Digital Skills for the Future

14 October 2021

Mavenir, one of 4 global innovation leaders contributing to the 5G & Digital Talent Development in Thailand's Eastern Economic Corridor (EEC).

Read More

Mavenir and HCL Collaborate on Integration and Delivery of O-RAN Compliant Radios

14 October 2021

Mavenir and HCL collaborate to help accelerate the market availability of O-RAN split 7.2 compliant Remote Radiohead Units (RRUs) while establishing a business model to meet the growing demand and evolving requirements for O-RAN RRUs.

Read More