Mavenir’s Enhanced Care Services are designed to assist our customers with technical support in successfully running their network operations across all technologies and disciplines. Services range from extended hand-over and go-live migration support to Network Monitoring and KPI management. Mavenir partners with customers to select a set of enhanced care services and associated SLAs to meet each customer’s specific needs.
What Can Mavenir Enhanced Care Services Do For You?
- Free up your operations staff to focus on core activities
- Save time and money associated with expanding and training your operations staff
- Provide a lower cost, more flexible solution to monitoring and managing your network
- Immediate access to highly skilled, experienced technical expertise with deep knowledge in support and network operations
- Leverage Mavenir expertise after Ready for Service (RFS) to ensure smooth ramp/on-boarding on new Mavenir solutions
- Select staff augmentation service options to meet your specific needs
Enhanced Care Services Portfolio
Mix/Match packages to meet every need – from remote application of software fixes to Network Monitoring and Change Management
NOC/Monitoring Block
- 24×7 Remote NOC
- Alarm Remote Monitoring
- Fault Management
- Notification
- KPI Monitoring
- KPI Reporting
- Optimization
- Capacity & Performance
Change Management
- Change Management
- MOP Creation
- Software Updates
- Software Upgrades
- On-Demand Configuration
- On-Demand Feature Activations
- Deployment Support
- Testing
Level 1-2 Support
- Preventative Maintenance
- Network Hygiene
- Resident Engineer Services
- Software Upgrade Deployments
- Software Upgrade and New Feature Testing
- Network Operations Help
- Resident Engineers
Lab Management and/or Device Testing
- Lab HW Deployments
- Test Plans
- Release Testing
- MOP Validation
- Client Updates
- Drive Test Assistance
- Client Release Qualification
- Client Regression Testing
- Regression Automation
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To meet the growing demands of consumers and achieve the true potential of 5G, CSPs want and need to incorporate openness and innovation into the mobile network.
Mavenir Aims to Disrupt Telecom Networks Space, to Strengthen 5G R&D
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Mavenir’s Pardeep Kohli expands on the company’s make-up and its inherent strengths, aim to drive innovation and disruption in the networks space dominated by Ericsson, Nokia and Huawei.
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Mavenir is collaborating with TIM on two Open RAN deployments
