Search Results For: Contact Center

Continuing the series of Mobile Business Fabric™ related posts, we are going to focus our attention on another growing segment of business communications solutions: contact center technology. THE NEED FOR CONTACT CENTER TECHNOLOGY Contact center is a term coined around the 1990s that represents an evolution from the call center concept. The history of call center technology goes back 50 years to the late 1960s where a British company, Birmingham Press…

Businesses exist for one purpose – to provide goods and services to customers. However, in order to do that, businesses need to have some way for customers to reach them. WHY WOULD MY BUSINESS NEED A “FILL IN THE BLANK”? Throughout history, the ways consumers interact with businesses have evolved, often with pushback at each…

Self-service is becoming a major trend in the customer engagement arena. Enabling customers to address their own needs will increase contact center efficiency and attain higher customer satisfaction. Look for our tips for incorporating AI into your business process.

Does your contact center reduce customer journey friction through automation and self-service engagement?

Training customer service representatives to provide empathy and reinforcing positive behaviors in a contact center environment can differentiate any business in a competitive market.

With most customer service organizations shifting their engagement methods to mobile messaging, maintaining personal interactions with a contact center can provide a secure and reliable solution while avoiding costly expenses.

A flexible and feature-rich platform can address many common contact center challenges by offering multi-level dispositions, a built-in rating system, and the ability to provide pre-built reports to increase the effectiveness and reduce TCO.

The field services industry, including HVAC companies, can modernize operations with an omnichannel contact center providing enhanced messaging and chatbot integration.