Jan 06
Two Lessons 2020 Taught About Customer Service
2020 provided two key lessons for customer service organizations – the essential nature of mobility and the need for call deflection.
Dec 18
Opportunities in the C-Band Abound
The C-band auction in the United States is drawing lots of attention, and proceeds. As anticipation rises for the outcome of the auction, Aniruddho Basu explores opportunities that lie in the C-band spectrum.
Dec 16
Two Things Businesses Can Learn From Reporting
Supervisors can use reporting to analyze their configuration and resourcing and gauge individual representatives’ performance.
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Dec
09
Five Questions To Ask Before Setting Up An IVR
When setting up their IVR, there are five key questions businesses should answer to ensure they provide a good customer experience.
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Dec
03
Maintain UPF Performance While Lowering Costs
Mavenir conducted a benchmarking test to quantify the UPF performance improvements by offloading multiple UPF functions.
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Dec
02
Three Considerations For Unanswered Automated Calls
An automated dialer can only help a business if customers answer the call. Businesses should have a strategy for addressing unanswered calls.
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Nov
25
Why Demand for Enterprise Private Networks is on the Rise
With the need for secure, cost-efficient networks, the demand for enterprise private networks is on the rise.
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Nov
23
Three Tips To Survive The Holiday Rush
While holiday season is something consumers look forward to each year, it can be a challenging time for customer support organizations.
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Nov
18
Two Reasons Online Engagement Matters – Part Two
Understanding what customers say and engaging with them on Facebook and Twitter can have a considerable business impact.
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Nov
13
How Sponsored Data has Changed the Game During the COVID-19 Emergency for Remote Education in Argentina
As online school depleted students’ mobile data, Puentes and Mavenir provided a solution to replenish their data and continue learning.
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