Sep 16
Two Ways Businesses Can Reduce Their Abandoned Calls
Customers are quick to abandon calls when they are on hold. Call deflection can prevent customers from hanging up and leaving a business.
Sep 03
Monetizing The Slice
Omdia’s Nicole McCormick, Senior Principal Analyst, hosted an educational and thought-provoking webinar on “5G Monetization of the Slice” with panelists Dereck Quinlan, VP of North Asia and ANZ Sales from Mavenir, and Angela Logothetis, CTO from Amdocs Open Networks.
Sep 02
Providing Business Continuity for Contact Centers – Part One
Several factors can prevent customer service representatives from reaching the office. Businesses need solutions for business continuity.
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Post
Aug
19
Increasing the Speed of Customer Service Interactions – Part One
Anything that makes customer service interactions take longer has an impact on customer satisfaction and business revenue.
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Aug
13
Selecting the Right Outbound Dialer for a Business
Choosing the right dialer can be challenging for a business. A proper understanding of each can help determine which to use.
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Aug
05
Can I Get a Slice of that 5G Network?
Omdia’s Nicole McCormick, Senior Principal Analyst, hosted an educational and thought-provoking webinar on “5G Monetization of the Slice” with panelists Dereck Quinlan, VP of North Asia and ANZ Sales from Mavenir, and Angela Logothetis, CTO from Amdocs Open Networks.
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Aug
05
How Businesses can Maximize Customer Satisfaction with Flexible Staffing Levels – Part Two
Today’s modern contact center solutions can provide businesses with the flexibility they need to adapt quickly to unexpected changes in demand.
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Aug
01
Increasing the Speed of Customer Service Interactions – Part Two
There are several key functions in modern contact center solutions that can allow businesses to handle customer service interactions quickly.
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Jul
29
How Businesses can Maximize Customer Satisfaction with Flexible Staffing Levels – Part One
Adequately staffing a contact center can be a continual challenge. Too few service representatives mean long wait times, abandoned calls, and lost customers.
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Jul
28
Private Networks: Increasing Access to Low-Cost Spectrum in the US
Mavenir’s end-to-end 4G/5G system and CBRS ready solution, based on cloud-first and open architecture principles, is highly suited to address both mass scale private enterprise use cases as well as bespoke high-end use cases for advanced industries.
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