Dec 09
Five Questions To Ask Before Setting Up An IVR
When setting up their IVR, there are five key questions businesses should answer to ensure they provide a good customer experience.
Dec 03
Maintain UPF Performance While Lowering Costs
Mavenir conducted a benchmarking test to quantify the UPF performance improvements by offloading multiple UPF functions.
Dec 02
Three Considerations For Unanswered Automated Calls
An automated dialer can only help a business if customers answer the call. Businesses should have a strategy for addressing unanswered calls.
Date
Post
Nov
25
Why Demand for Enterprise Private Networks is on the Rise
With the need for secure, cost-efficient networks, the demand for enterprise private networks is on the rise.
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Nov
23
Three Tips To Survive The Holiday Rush
While holiday season is something consumers look forward to each year, it can be a challenging time for customer support organizations.
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Nov
18
Two Reasons Online Engagement Matters – Part Two
Understanding what customers say and engaging with them on Facebook and Twitter can have a considerable business impact.
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Nov
13
How Sponsored Data has Changed the Game During the COVID-19 Emergency for Remote Education in Argentina
As online school depleted students’ mobile data, Puentes and Mavenir provided a solution to replenish their data and continue learning.
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Nov
11
Two Reasons Online Engagement Matters – Part One
The reputation of a business was once reliant on word of mouth. Today, businesses need to engage with their customers online.
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Nov
04
Three Ways Artificial Intelligence Can Improve Customer Service
In the past, contact centers relied on human capital to handle service interactions. To streamline operations, they have invested in AI.
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Oct
21
Four Features Essential for High-Urgency Customer Service
When responding to high-urgency customer service needs, what are the key factors that a support organization should consider?
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