Mar 24
Three Ways A Screen Pop Can Improve Customer Service
A screen pop can be a powerful aid for service representatives when they receive a new customer interaction.
Survey Says: What Lies Ahead for 5G
Mavenir highlights key findings from Heavy Reading’s Cloud-Native 5G Core Operator Survey.
Mar 23
Rip-and-Replace Opens the Door for Wireless Industry
The U.S. government has allocated $1.9B for the rip-and-replace program. The program aims at compensating carriers that remove equipment that is deemed risky for national security. This will benefit the U.S. wireless industry to leverage Open RAN, open interfaces, and element interoperability.
Date
Post
Mar
19
One Method To Provide A Better IVR Experience
The goal of an IVR is to quickly get customers to the right person to handle their call, but what happens when the IVR fails?
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Mar
17
How to Make the Most of C-band Spectrum Investment
To truly realize the potential of the C-band and ensure ROI on the most lucrative spectrum auction to date, license holders should ensure all the right parts are in place to maximize their investments in the C-band.
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Mar
10
Four Configuration Options Critical For Progressive Dialer Success
These four Progressive dialer configuration options below are essential in making outbound campaigns successful.
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Mar
04
Why VoLTE is Critical to 5G Success
As 5G is beginning to take hold, for some operators it signals the need for a big change in a standard feature: voice.
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Mar
03
Three Use Cases For Contact Center APIs
In the contact center space, businesses use APIs in many ways, but there is a single goal – increased efficiency.
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Feb
24
Two Ways Real-Time Monitoring Can Improve Customer Service
With real-time montoring, customer service supervisors can quickly react to customer service issues and improve customer satisfaction.
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Feb
17
Three Ways To Keep Existing Customers Engaged
Repeat customers are key to business success. How can businesses use a contact center to keep existing customers engaged?
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