Talent shortages are driving hiring managers to offer more flexible workforce models. Does your contact center solution provide the right mix of business continuity capabilities and cloud-hosted connectivity from anywhere on any device?
With most customer service organizations shifting their engagement methods to mobile messaging, maintaining personal interactions with a contact center can provide a secure and reliable solution while avoiding costly expenses.
A flexible and feature-rich platform can address many common contact center challenges by offering multi-level dispositions, a built-in rating system, and the ability to provide pre-built reports to increase the effectiveness and reduce TCO.
As more network customers become vulnerable, CSPs are challenged to build the right defenses and monitoring to protect and predict sophisticated cyber-attacks.
The field services industry, including HVAC companies, can modernize operations with an omnichannel contact center providing enhanced messaging and chatbot integration.
As municipalities continue to invest in infrastructure and expansion, considerations for telecommunications should include a modern omnichannel contact center providing enhanced messaging and chatbot integration.
While the idea of operating a contact center with staff who work from home in the suburbs or even rural neighborhoods was foreign and unheard of just a little more than a year ago, it’s today’s reality, and businesses must adapt with flexible disruptive technology.
VIP and high-priority customers expect excellent service. Provide more personalized experiences with the right tools to build long-term relationships and stickiness.
Over time, many businesses have realized that combining CRM and contact center solutions can enhance the customer service experience.
Keeping up with multiple channels such as SMS, MMS, RCS, social media, live chat and even video chat can be challenging for businesses.
