In today’s competitive landscape, it’s more important than ever to stand out from the crowd. Personalization is a great way to do just that.
The European Union Council and Parliament, recently reached a provisional agreement on the Digital Markets Act (DMA) in an effort to make the digital sector fairer and more competitive.
In today’s digital age, customers are inundated with choices and have increasingly high standards for their patronizing businesses. To gain and retain customer loyalty, companies need to provide an effortless experience that is smooth, seamless, and satisfying. If businesses can offer an effortless experience, they will likely keep customers coming back, and maintain loyalty.
It can often feel like contact centers are a mystery, and it’s hard to know what goes into providing a great customer experience (CX). But by understanding the top three hurdles to great CX, delivering an exceptional experience for customers will be simplified.
Self-service is becoming a major trend in the customer engagement arena. Enabling customers to address their own needs will increase contact center efficiency and attain higher customer satisfaction. Look for our tips for incorporating AI into your business process.
Chatbots are one of the hottest topics in customer service because they can help usher in a new era of customer experience while addressing your most pressing needs and challenges as an industry leader. Here is how to leverage this technology today!
Catering to mobile users and simplifying the purchasing process must be a significant part of any online commerce venture. Make sure your customer engagement solution can grant your wishes for reduced cost and increased revenue without the need for ruby red shoes.
Does your contact center reduce customer journey friction through automation and self-service engagement?
Moving from traditional legacy channels like voice, email, and SMS to modern enriched mobile-first messaging can shift a business from laggard to market disruptor.
Training customer service representatives to provide empathy and reinforcing positive behaviors in a contact center environment can differentiate any business in a competitive market.