SMS for Microsoft Teams

Delivering SMS capabilities to business customers

SEND TEXTS DIRECTLY FROM THE MICROSOFT TEAMS APPLICATION

Microsoft Teams Benefits

Serving over 115 million daily active users, Microsoft Teams is a unified communications platform that allows organizations to improve collaboration, connect in real-time, conduct meetings, and track conversations. However, users are frequently challenged by the inability to send texts easily from within Microsoft Teams.

With Message Exchange, communications providers can enable any Microsoft Teams user with a business phone number to send and receive SMS messages within the application, eliminating the need for employees to send SMS to contacts from a personal cell phone or third-party application. Companies gain immediate advantages across departments by adding SMS functionality into their Microsoft Teams platform.

The result is improved communications with customers, internal employees, and partners with an added layer of security and accountability associated with keeping interactions within a single platform.

SMS From Microsoft Teams

USE CASES

IT Teams: With Message Exchange, all conversations are saved within the Teams system, not held in disparate areas.
Human Resources: If an employee leaves a company, the SMS communications are saved within company servers, not on a personal device.
Compliance: With Message Exchange, IT can track conversations to ensure compliance and security of conversations.

MESSAGE EXCHANGE FOR TEAMS

Features Include:

Intuitive Management Console: Manage mappings from a user-friendly interface that supports mobile screens and can be translated locally.

Phone Number Provisioning: SMS enable an existing number, leverage direct routing to offer SMS on top of SIP trunking, and more to maximize value.

Call Record Access: Sort by enterprises, errors, mappings, or messages for billing purposes. Analyze call data records to determine charges.

Leverage Existing Network Assets: Benefit from using existing SMS-enabled numbers to bring traffic back to the CSP network.

CPAAS

CPaaS Capabilities

TURNKEY APPLICATIONS

Mavenir’s Communications Platform as a Service (CPaaS)

Call Queuing

Easily enable cloud-based contact centers to add flexible, scalable call queuing capabilities.

Campaign Manager

Send personalized messages to multiple recipients with this cloud-based solution.

Cisco Message Exchange

Enable SMS within Webex Teams and UC-One to avoid sending texts from a cell phone or third-party app.

Number Masking

Tailor experiences to businesses and customers while protecting privacy with SMS and voice communications.

Smart 2FA

Deliver enhanced security for online transactions, account logins, and mobile apps.