Delivering SMS capabilities to business customers

SEND TEXTS DIRECTLY FROM THE MICROSOFT TEAMS APPLICATION

Microsoft Teams Benefits

Serving over 115 million daily active users, Microsoft Teams is a unified communications platform that allows organizations to improve collaboration, connect in real-time, conduct meetings, and track conversations. However, users are frequently challenged by the inability to send texts easily from within Microsoft Teams.

With Message Exchange, communications providers can enable any Microsoft Teams user with a business phone number to send and receive SMS messages within the application, eliminating the need for employees to send SMS to contacts from a personal cell phone or third-party application. Companies gain immediate advantages across departments by adding SMS functionality into their Microsoft Teams platform.

The result is improved communications with customers, internal employees, and partners with an added layer of security and accountability associated with keeping interactions within a single platform.

SMS From Microsoft Teams

USE CASES

  • IT Teams: With Message Exchange, all conversations are saved within the Teams system, not held in disparate areas.
  • Human Resources: If an employee leaves a company, the SMS communications are saved within company servers, not on a personal device.
  • Compliance: With Message Exchange, IT can track conversations to ensure compliance and security of conversations.
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MESSAGE EXCHANGE FOR TEAMS

Features Include:
  • Intuitive Management Console: Manage mappings from a user-friendly interface that supports mobile screens and can be translated locally.
  • Phone Number Provisioning: SMS enable an existing number, leverage direct routing to offer SMS on top of SIP trunking, and more to maximize value.
  • Call Record Access: Sort by enterprises, errors, mappings, or messages for billing purposes. Analyze call data records to determine charges.
  • Leverage Existing Network AssetsBenefit from using existing SMS-enabled numbers to bring traffic back to the CSP network.
CPAAS
CPaaS Capabilities

TURNKEY APPLICATIONS

Mavenir’s Communications Platform as a Service (CPaaS)

Voice

Call Queuing

Easily enable cloud-based contact centers to add flexible, scalable call queuing capabilities.

Apps

Campaign Manager

Send personalized messages to multiple recipients with this cloud-based solution.

Messaging

Cisco Message Exchange

Enable SMS within Webex Teams and UC-One to avoid sending texts from a cell phone or third-party app.

Lock-Unlock

Number Masking​

Tailor experiences to businesses and customers while protecting privacy with SMS and voice communications.

Shield

Smart 2FA

Deliver enhanced security for online transactions, account logins, and mobile apps.

People Group

SMS for Microsoft Teams

Enable business customers to send SMS texts directly from the Microsoft Teams app.

NEWS & INSIGHTS

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Press Releases

Mavenir Launches CPaaS Integrated Offering for CSPs

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Press Releases

iBASIS Partners with Mavenir to Launch CPaaS and Introduce Global Programmable Communications to Service Providers

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Mavenir Announces Appointment of Jorgen Nilsson to President, Enterprise Connect Solutions

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Mavenir Acquires Telestax to Enhance Its Business Messaging and Customer Engagement Platform with CPaaS

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Mavenir’s RCS Business Messaging Solution Available in Microsoft Azure

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Dish Selects Mavenir to Deliver Cloud-Native Voice, Data and Messaging Services Software for Nationwide 5G Network