Integrating Communications into Business Processes

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Mavenir’s Communications Platform as a Service (CPaaS) enables Communications Service Providers (CSPs) to offer CPaaS services to businesses and developers, allowing them to integrate communication capabilities—such as voice, video and messaging—into business applications and processes by means of Application Programming Interfaces (APIs).

CPaaS is being used in all walks of life today, for flight schedule notifications, medical appointment reminders and in ride sharing or food delivery apps (to speak or message with the driver). CPaaS enables digital transformation, helping businesses improve customer engagement and increase efficiencies. Gartner forecasts CPaaS to grow at a CAGR of 30% through 2025.

Customer expectations have grown from one-way communication to omni-channel and conversational messaging. But customers today face “App fatigue”, they are not motivated to download another new app, they prefer to communicate using existing channels, such as mobile messaging and voice.

While Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions allow businesses to communicate with other businesses (B2B) or customers (B2C) using specific software clients or devices provided by these services (desk phone, mobile app, desktop app, web app), CPaaS goes one level deeper by offering the individual capabilities—voice, video, messaging, two-factor authentication, number masking, call routing, IVR, etc.—as building blocks that a developer can combine to augment a business process or enrich a business application.

CPaaS Enabler for CSPs

Communications Service Providers (CSPs) can play a bigger role in the CPaaS value chain, which is dominated today by over-the-top API providers, who in turn depend on the CSPs for traffic termination.

Mavenir CPaaS can API-enable CSPs to provide communication services directly to enterprises, allowing them to offer lower prices to the enterprises while keeping a larger portion of the revenue. And because CSPs own the Network, they can provide better reliability and customer support, and bring economic efficiencies in the value chain.

Mavenir CPaaS is a white-label solution that can be branded into a CSP offering.

Mavenir CPaaS Benefits

Turnkey Applications

Quick launch with “Out of the box” applications and standard templates

White-Label Solution

Transform Mavenir CPaaS product and documentation into CSP banded offering

Bring Your Own Carrier (BYOC)

Businesses can leverage existing carriers for termination, bringing traffic back to CSP network

Sales Enablement

Industry-first CPaaS Sales certification and Marketing as a Service (MaaS) for quick Go-to-market

In August 2021, Mavenir acquired Telestax Inc., bringing CPaaS capabilities to the Mavenir portfolio and providing a complete development framework to build real-time communications features, including software tools, standards-based application programming interfaces (APIs), sample code, and turnkey applications—such as Smart Two-Factor Authentication (2FA), campaign manager, number masking and call queuing.

Mavenir’s CPaaS solution enables communications service providers (CSPs), Systems Integrators (SIs) and channel partners to offer API-based services to businesses of all sizes, leveraging their existing voice and messaging networks for traffic termination. With a drag and drop designer tool, applications can be quickly created. To get more detailed information on the APIs and turnkey applications, visit

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