Mar 03
Three Use Cases For Contact Center APIs
In the contact center space, businesses use APIs in many ways, but there is a single goal – increased efficiency.
Feb 24
Two Ways Real-Time Monitoring Can Improve Customer Service
With real-time montoring, customer service supervisors can quickly react to customer service issues and improve customer satisfaction.
Feb 17
Three Ways To Keep Existing Customers Engaged
Repeat customers are key to business success. How can businesses use a contact center to keep existing customers engaged?
Date
Post
Feb
10
Improving Remote Customer Service Through Gamification
To combat the loss of output and face-to-face connection, many contact center solutions offer “gamification” features for remote agents.
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Feb
03
Three Misconceptions About Average Handle Time
Businesses often use Average Handle Time to measure customer service success, but is it a reliable metric?
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Jan
27
What Does HIPAA Compliance Mean For a Contact Center?
A medical entity’s contact center platform must comply with HIPAA regulations for the medical entity to be compliant.
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Jan
21
Telecom Rising to the Occasion
In the post Covid-19 world, establishing a virtual presence and dependency on connectivity has increased. Telecom networks must be highly available and quickly scalable.
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Jan
20
The One Contact Center Feature That Nobody Thinks About – But Should
Rather than looking at functionality when comparing contact center vendors, businesses should focus on integration capability.
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Jan
15
Innovation Drives Nontraditional Private Network Deployments
Nontraditional private networks drive innovation through secure, cost-effective solutions.
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Jan
13
Three Reasons Why Businesses Should Integrate Their Crm With Their Contact Center
Removing the silos between CRM systems and customer engagement platforms can provide a number of business benefits.
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