Mar 19
One Method To Provide A Better IVR Experience
The goal of an IVR is to quickly get customers to the right person to handle their call, but what happens when the IVR fails?
Mar 17
How to Make the Most of C-band Spectrum Investment
To truly realize the potential of the C-band and ensure ROI on the most lucrative spectrum auction to date, license holders should ensure all the right parts are in place to maximize their investments in the C-band.
Mar 10
Four Configuration Options Critical For Progressive Dialer Success
These four Progressive dialer configuration options below are essential in making outbound campaigns successful.
Date
Post
Mar
04
Why VoLTE is Critical to 5G Success
As 5G is beginning to take hold, for some operators it signals the need for a big change in a standard feature: voice.
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Mar
03
Three Use Cases For Contact Center APIs
In the contact center space, businesses use APIs in many ways, but there is a single goal – increased efficiency.
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Feb
24
Two Ways Real-Time Monitoring Can Improve Customer Service
With real-time montoring, customer service supervisors can quickly react to customer service issues and improve customer satisfaction.
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Feb
17
Three Ways To Keep Existing Customers Engaged
Repeat customers are key to business success. How can businesses use a contact center to keep existing customers engaged?
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Feb
10
Improving Remote Customer Service Through Gamification
To combat the loss of output and face-to-face connection, many contact center solutions offer “gamification” features for remote agents.
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Feb
03
Three Misconceptions About Average Handle Time
Businesses often use Average Handle Time to measure customer service success, but is it a reliable metric?
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Jan
27
What Does HIPAA Compliance Mean For a Contact Center?
A medical entity’s contact center platform must comply with HIPAA regulations for the medical entity to be compliant.
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