Why VoLTE is Critical to 5G Success
As 5G is beginning to take hold, for some operators it signals the need for a big change in a standard feature: voice.
Two Ways Real-Time Monitoring Can Improve Customer Service
With real-time montoring, customer service supervisors can quickly react to customer service issues and improve customer satisfaction.
Mavenir and Red Hat Collaborate to Transform Mobile Network Infrastructures
Mavenir and Red Hat collaborate to transform mobile network infrastructures towards the new future of containers and 5G.
Improving Remote Customer Service Through Gamification
To combat the loss of output and face-to-face connection, many contact center solutions offer “gamification” features for remote agents.
Telefónica Develops New Cloud Native IoT Connectivity Service with Mavenir Packet Core and AWS
Telefónica develops new cloud native IoT connectivity service with Mavenir Packet Core and AWS.
Three Misconceptions About Average Handle Time
Businesses often use Average Handle Time to measure customer service success, but is it a reliable metric?
What Does HIPAA Compliance Mean For a Contact Center?
A medical entity’s contact center platform must comply with HIPAA regulations for the medical entity to be compliant.
Telecom Rising to the Occasion
In the post Covid-19 world, establishing a virtual presence and dependency on connectivity has increased. Telecom networks must be highly available and quickly scalable.
The One Contact Center Feature That Nobody Thinks About – But Should
Rather than looking at functionality when comparing contact center vendors, businesses should focus on integration capability.
Innovation Drives Nontraditional Private Network Deployments
Nontraditional private networks drive innovation through secure, cost-effective solutions.