The solution will support mobile services for more than 8 million customer connections. The NFV environment will include automation, life cycle Management and Orchestration capabilities from the TelefĆ³nica UNICA platform.
At Mavenir, we believe that the lessons of Whitney and Ford can apply to how contact centers are deployed. Mavenirās Mobile Business Contact is a modular solution for contact centers.
This common and harmonized solution is designed to significantly reduce existing footprint, provide network simplification, and therefore achieve significant cost savings for both operators.
On the surface, a UCC or UCaaS solution can solve a number of business needs, however, conventional UCC has a number of limitations. In order to understand them, we need to understand UCCās origins.
Businesses exist for one purpose ā to provide goods and services to customers. However, in order to do that, businesses need to have some way for customers to reach them. WHY WOULD MY BUSINESS NEED A “FILL IN THE BLANK”? Throughout history, the ways consumers interact with businesses have evolved, often with pushback at each…
What are the top characteristics of a next-generation network?Ā End-to-end automation and cloud-native architecture with open multivendor interoperability. Next-generation mobile networks will be unrecognizable from those of the 3G and 4G eras. Operators are laying the foundations for an unprecedented upheaval in their architectures and organizational structures, as they move towards automated, cloud-native, programmable networks….
Jorgen Nilsson is President, Enterprise Connect Solutions at Mavenir. A telecom and IT industry veteran with decades of executive leadership experience at world-renowned blue-chip companies, now leading Mavenirās global strategy to expand its Cloud Enterprise and Business Messaging Services (BMS). This
About 8 years ago, I decided to cancel my home phone without telling anyone, just to see what would happen. After six months, my little experiment proved what I suspected ā nobody noticed. All of my personal interactions with family and friends were done on my mobile phone. This is not an isolated incident; since…
Join Mavenir atĀ AfricaComĀ where telecom leaders meet to discuss the latest innovations, disruptive technologies and business transformation opportunities for CSPs. Reducing costs in the network is critical for mobile operators as they leverage 4G networks and look to build 5G capabilities to keep up with subscriber data demands. Ā MavenirāsĀ cloud native 5G CoreĀ is a dramatic shift from…
ContinuingĀ theĀ series ofĀ Mobile Business Fabricā¢Ā related posts,Ā we are going to focus our attentionĀ on another growing segment of business communications solutions: contact center technology. THE NEED FOR CONTACT CENTER TECHNOLOGY ContactĀ center is a termĀ coined around the 1990sĀ that represents an evolution fromĀ theĀ call centerĀ concept.Ā The history of call center technology goes backĀ 50 years to the late 1960sĀ whereĀ a British company, Birmingham Press…
