CPaaS

Programmable APIs & Applications in SaaS model

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A Full Stack CPaaS for CSPs

Mavenir’s Communications Platform as a Service (CPaaS) enables Communications Service Providers (CSPs) to offer CPaaS services to businesses and developers, allowing them to integrate communication capabilities—such as voice, video and messaging—into business applications and processes by means of Application Programming Interfaces (APIs), and leveraging their existing voice, messaging and data networks for traffic termination.

CPaaS is being used in all walks of life today, for flight schedule notifications, for medical appointment reminders, in ride sharing or food delivery apps (to speak or message with the driver), and to enable live chats and voice/video calls on websites and mobile applications. CPaaS enables digital transformation, helping businesses improve customer engagement and increase efficiencies, and representes a growing business opportunity for CSPs — Gartner forecasts CPaaS to grow at a CAGR of 30% through 2025.

Turnkey Applications

Quick launch with “Out of the box” applications and standard templates

White-Label Solution

Transform Mavenir CPaaS product and documentation into CSP branded offering

Bring Your Own Carrier (BYOC)

Businesses can leverage existing carriers for termination, bringing traffic back to CSP network

Sales Enablement

Industry-first CPaaS Sales certification and Marketing as a Service (MaaS) for quick go-to-market

Use Cases

Financial CPaaS solutions for the way we do business.
  • Boost account security
  • Deliver convenient communications options

Customers of financial enterprises expect unparalleled security and convenience. With more than 9 in 10 Millennials now owning smartphones and nearly 20 percent of those users accessing the internet exclusively with smartphones, SMS becomes a critical way to do business. Next-generation CPaaS solutions allow deposits, balance requests, and other transactions to be performed with voice or SMS with the added security of two-factor authentication (2FA).

  • Two-Factor Authentication (2FA): With 2FA, financial institutions can protect the identity of users from up to 66 percent of targeted attacks, 99 percent of bulk phishing attacks, and 100 percent of automated bots. for a variety of applications.
  • SMS Enablement: The speed and convenience of SMS can improve communication for a variety of organizations. Financial institutions can allow customers to contact representatives directly through communications platforms like Cisco UC-One or Webex Teams.
  • Interactive Voice Response (IVR): Financial organizations regularly deploy IVR for customer care, balance inquiries, and voice transactions. Artificial intelligence (AI) and natural language processing (NLP) can make it easier and more convenient for users to conduct business.
Applications to deliver a world-class experience.
  • Protect user information
  • Clear the way for a world-class experience.

The travel and hospitality industry is challenged to provide a safe and fulfilling experience to individuals away from home. Ensuring account protection for online user profiles and standalone apps, delivering up-to-the minute scheduling information, and going above and beyond to provide exceptional customer care are all ways that travel and hospitality brands are standing out from the competition.

  • Two-Factor Authentication (2FA): Protect the identity of patrons with Smart 2FA. Used with a one-time password Smart 2FA is an application designed to utilize two-channel verification to require an additional measure of protection during account access, at cruising altitude, or cruising up to the nearest drive-thru order kiosk.
  • SMS Enablement: Folks on the go often have only minutes to spare. In busy restaurants and terminals, it’s not always possible to call. With a higher open rate than email, text is a great way to send automated confirmations, tickets, upsells, geo-located information, or chat with an agent in real time.
  • Interactive Voice Response (IVR): Artificial intelligence (AI) and natural language processing (NLP) can make it even more convenient to offer automated reservations, check-ins, and more with multi-language support. A user-friendly audio interface can maximize limited agent resources while providing answers fast.
CPaaS is the right call for customer service excellence.
  • End the automated system loop with intuitive IVR and call routing

Contact centers strive to effectively communicate with customers via their preferred channels. With the increased popularity of SMS and automated systems, communications platform as a service (CPaaS) solutions can help organizations to better reach users. Ensuring account protection, automated call scheduling during peak times, and a user-friendly audio interface are all ways that enterprises can leverage their call centers to rise above the competition.

  • Two-Factor Authentication (2FA): Protect the identity of customers with Smart 2FA. Used with a one-time password Smart 2FA is an application designed to utilize two-channel verification to require an additional measure of protection during online account access, chat, and more.
  • SMS Enablement: With a higher open rate than email, text is a great way to send automated confirmations, links to online tutorials, or real-time agent assistance, all in an automated environment. Provide follow-up opportunities or surveys after the call to leverage additional insight and customer care data.
  • Interactive Voice Response (IVR): Cloud-based contact centers can leverage IVR with automated shipping and order information, call routing, call queuing, and more with artificial intelligence (AI) and natural language processing (NLP) to maximize limited agent resources and provide answers fast.
Streamline service delivery with smart applications.
  • Simplify appointment scheduling
  • Speed customer satisfaction

Service-oriented businesses like auto mechanics, hair stylists, and home maintenance professionals use technology to help drive success. Whether it’s a simple text-to-speech application or complex, AI-powered solution, competitive enterprises are leading the charge in the use of next-generation tools that deliver an unparalleled customer experience while cutting costs and increasing revenue.

  • Two-Factor Authentication (2FA): Smart 2FA with one-time password (OTP) is an application designed to protect customer accounts from being compromised. Set up secure online user portals that utilize two-channel verification to require an additional measure of protection.
  • SMS Enablement: Make life easier for customers by allowing them to reach out more conveniently. With a higher open rate than email, text is a great way to send appointment confirmations, coupons, even upsells and geo-located event information, all in an automated environment.
  • Interactive Voice Response (IVR): Enterprises regularly deploy IVR for customer care. Artificial intelligence (AI) and natural language processing (NLP) can make it even more convenient to offer automated scheduling information, multi-language support, and more within an audio interface.
Making it easier for users to buy online.
  • Add key capabilities
  • Provide shoppers with more ways to browse and buy

Internet-based businesses and online purchasing portals of popular retail brands seek to maximize sales, while delivering excellent customer service. Whether it’s a simple text-to-speech application or complex, AI-powered solution, competitive enterprises are leading the charge in the use of next-generation tools. Authentication practices that help ensure privacy and user-friendly audio interfaces are ways that enterprises help drive success.

  • Two-Factor Authentication (2FA): Smart 2FA with one-time password (OTP) is an application designed to protect customer accounts from being compromised. Set up secure online user portals that utilize two-channel verification to require an additional measure of protection.
  • SMS Enablement: Make life easier for customers by allowing them to reach out more conveniently. With a higher open rate than email, text is a great way to send offers, sales, product news, shipping status, coupons, even upsells and geo-located event information, all in an automated environment.
  • Interactive Voice Response (IVR): Enterprises regularly deploy IVR for customer care. Artificial intelligence (AI) and natural language processing (NLP) can make it even more convenient to offer automated shipping information, multi-language support, and more within an audio interface.

Ensure patient privacy while providing tools to improve care data.

Many hospitals as well as medical research and care facilities seek better communication with patients through communications platform as a service (CPaaS) solutions. In addition to improved patient care, organizations can often reduce costs, helping to make better use of resources.

  • Two-Factor Authentication (2FA): With 2FA, healthcare facilities can secure patient portals, protecting users from up to 66 percent of targeted attacks, 99 percent of bulk phishing attacks, and 100 percent of automated bots in cases of billing, remote care, prescription authorizations, and more.
  • Appointment Scheduling: Intelligent appointment scheduling with artificial intelligence (AI) and natural language processing (NLP) can make it easier for patients to schedule, change, or cancel appointments, reducing the impact of no-shows that cost the industry over $150 billion annually.
  • Interactive Voice Response (IVR): Research facilities and care providers regularly deploy IVR for prescription refills, automated pre-admissions, lab results notifications, and facility information while others augment patient data for improved outcomes and specialized treatment.

CPaaS Enabler for CSPs

Communications Service Providers (CSPs) can play a bigger role in the CPaaS value chain, dominated today by over-the-top API providers, who in turn depend on the CSPs for traffic termination.

Mavenir CPaaS can API-enable CSPs to provide communication services directly to enterprises and developers, allowing them to offer lower prices to the enterprises while keeping a larger portion of the revenue. And because CSPs own the Network, they can provide better reliability and customer support, and bring economic efficiencies in the value chain.

Mavenir CPaaS is a white-label solution that can be easily branded into a CSP offering, including branded portals, documentation and applications.

In August 2021, Mavenir acquired Telestax Inc., bringing CPaaS capabilities to the Mavenir portfolio and providing a complete development framework to build real-time communications features, including software tools, standards-based application programming interfaces (APIs), sample code, and turnkey applications—such as Smart Two-Factor Authentication (2FA), campaign manager, number masking and call queuing.

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