Aug 01
Increasing the Speed of Customer Service Interactions – Part Two
There are several key functions in modern contact center solutions that can allow businesses to handle customer service interactions quickly.
Jul 29
How Businesses can Maximize Customer Satisfaction with Flexible Staffing Levels – Part One
Adequately staffing a contact center can be a continual challenge. Too few service representatives mean long wait times, abandoned calls, and lost customers.
Jul 28
Private Networks: Increasing Access to Low-Cost Spectrum in the US
Mavenir’s end-to-end 4G/5G system and CBRS ready solution, based on cloud-first and open architecture principles, is highly suited to address both mass scale private enterprise use cases as well as bespoke high-end use cases for advanced industries.
Date
Post
Jul
22
Customer Service for the Digital Generation – Part Two
As new generations become consumers, customer service will continue to evolve. Here are the three things that business can do to stay ahead of the curve.
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Jul
20
Why Competition Must Guide the U.S. on 5G
U.S. policymakers look for ways to jumpstart America’s competitiveness in 5G and to eliminate security threats from Huawei.
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Jul
15
Customer Service for the Digital Generation – Part One
Younger consumers are using text and social messaging as their customer service channel of choice. Are businesses ready to answer their needs?
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Jul
08
Customers Engagement should be as Flexible as the Business
For a small business, the owner may be the first (or only) point of contact for sales and service. But as the size of the organization grows, interacting with customers can only scale by introducing proper tools.
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Jul
01
Connecting Customers for Flexible, First-Call Resolution
Businesses need a customer engagement solution that can provide multiple routing capabilities and channels to drive first-call resolution and increase customer satisfaction.
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May
27
Handling Vips And Priority Situations
Create customer stickiness by combining CRM and contact center solutions to enhance the customer service experience.
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Apr
27
How to Enhance Business Connectivity and Availability
A cloud-hosted, omni-channel customer engagement platform—such as Mavenir’s Mobile Business Contact—enhances availability and is more critical than ever.
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