Apr 13
When Businesses Miss Calls, they are Missing Opportunities
Omni-channel customer engagement platforms such as Mobile Business Contact provides consumers with all of the communication channels they expect.
Apr 07
Partnering to Drive Disruptive Innovation: Rakuten Link
Rakuten launches its advanced Communications platform, Rakuten Link. Mavenir is a market leader in RCS in NA, and globally we have significant share of RCS.
Mar 05
Customers Want to Message Businesses, are they Prepared?
Omni-channel customer engagement solutions such as Mobile Business Contact provide a means for customers to contact you via their preferred method.
Date
Post
Feb
05
Cotton Gins, Model Ts, and…Contact Centers?
At Mavenir, we believe that the lessons of Whitney and Ford can apply to how contact centers are deployed. Mavenir’s Mobile Business Contact is a modular solution for contact centers.
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Feb
05
Business Mobility Solutions for SMBs and Large Enterprises
At Mavenir, we believe MNOs need to offer a mobile-native UCC solution that allows them to own the brand and customers with a truly mobile user experience.
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Jan
27
Why Operators Need to be Both Open and Automated
As the Barcelona panel on next generation networks rightly says, our future networks won’t simply work on the 2G or 3G ‘build it and they will come’ principle. But if a 5G network isn’t built the right way, users may not come to the telco, and the OTTs could win again.
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Jan
23
The Pitfalls of Conventional UCC
On the surface, a UCC or UCaaS solution can solve a number of business needs, however, conventional UCC has a number of limitations. In order to understand them, we need to understand UCC’s origins.
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Jan
15
Mavenir’s Strategy to Enable Service Provider’s Digital Journey
In this article, we’ll talk about how Mavenir Digital Enablement (MDE) Platform activates the control for service providers to enrich their customer experience.
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Jan
09
Only Open Platforms Will Deliver the Full Benefits of Automation
The economic impact of cloud-based automated networks will be magnified by the adoption of fully open network platforms.
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Dec
19
THE EVOLUTION OF CUSTOMER CONTACT
Businesses exist for one purpose – to provide goods and services to customers. However, in order to do that, businesses need to have some way for customers to reach them. WHY WOULD MY BUSINESS NEED A “FILL IN THE BLANK”? Throughout history, the ways consumers interact with businesses have evolved, often with pushback at each…
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