Built with microservices and open APIs, this fully composable architecture makes it easy to fit or overlay MDE into any network or legacy system, build customized solutions for BSS needs, and create digital transformation solutions.
While the idea of operating a contact center with staff who work from home in the suburbs or even rural neighborhoods was foreign and unheard of just a little more than a year ago, it’s today’s reality, and businesses must adapt with flexible disruptive technology.
Telefónica and AWS demonstrate multi vendor 5G SA Core deployment with Mavenir.
5G is changing everything and driving the move to cloud-native IMS. The industry pace toward IT trends is picking up. Understand the key benefits of having all workloads working on the same cloud-based environment.
For the telecom industry, the global pandemic presents challenges that have turned into opportunities to expand reach and enhance services.
Mavenir highlights key findings from Heavy Reading’s Cloud-Native 5G Core Operator Survey.
The goal of an IVR is to quickly get customers to the right person to handle their call, but what happens when the IVR fails?
These four Progressive dialer configuration options below are essential in making outbound campaigns successful.
Repeat customers are key to business success. How can businesses use a contact center to keep existing customers engaged?
To combat the loss of output and face-to-face connection, many contact center solutions offer “gamification” features for remote agents.
