Resources

Home > Resources > Connecting the Bots

White Paper

Connecting the Bots

Rich Communication Services (RCS) is set to replace the text-based Short Message Service (SMS) as the standard mobile messaging application for A2P and P2A consumer/brand interactions with significant improvements in media richness, interactivity, security, and brand discovery capabilities. Chatbots are a key component of the RCS P2A experience, but early adopters who have already implemented web-based chatbots will not welcome the idea of duplicating their efforts in a new channel.

This white paper goes over the challenges that brands are facing in their omni-channel strategies and provides guidance on why they should be investing in RCS campaigns. It also details how RCS can become another standard messaging channel available in the leading chatbot platforms to facilitate the relationship between brands and consumers.

Related Topics

Download White Paper



Additional Resources

Solution Brief

Mavenir Sponsored Data Platform for Sponsors

View >

Solution Brief

Messaging and Monetization

View >

Solution Brief

Mavenir’s RCS Business Messaging

View >

Related Content

Dell and Friends Target the Telco Edge, Open RAN

10 June 2021

Dell’s new reference IT platform architectures for edge, core and Open RAN, working with partners to help deliver appropriate functionality for those use cases. Mavenir ‘s 5G Open RAN software to run on Dell EMC PowerEdge XR11 ruggedized servers.

Read More

Dell Technologies Helps Communications Service Providers Transform to Capture Opportunities at the Edge

10 June 2021

Mavenir is collaborating with Dell Technologies to develop 5G Open RAN software.

Read More

Vodafone Investment in South West to Bring Benefits to Local Communities, Businesses and Visitors

08 June 2021

Mavenir supports and congratulates Vodafone with Open RAN rolling out and going live in the UK.

Read More