Home >Resources >Resources

White Paper

Connecting the Bots

Rich Communication Services (RCS) is set to replace the text-based Short Message Service (SMS) as the standard mobile messaging application for A2P and P2A consumer/brand interactions with significant improvements in media richness, interactivity, security, and brand discovery capabilities. Chatbots are a key component of the RCS P2A experience, but early adopters who have already implemented web-based chatbots will not welcome the idea of duplicating their efforts in a new channel.

This white paper goes over the challenges that brands are facing in their omni-channel strategies and provides guidance on why they should be investing in RCS campaigns. It also details how RCS can become another standard messaging channel available in the leading chatbot platforms to facilitate the relationship between brands and consumers.

Download



Additional Resources

Case Study

Delivering Customer Service Automation For Healthcare

View >

Solution Brief

Mavenir Engage For Healthcare

View >

Webinar

Crexendo and Mavenir Partnership — What’s In It For You?

Learn More >

Related Content

Rakuten Outs Cisco, Mavenir, NEC as 1&1 Suppliers

11 August 2022

Mavenir’s Converged Packet Core, IMS Core, Operations Support System (OSS) and Business Support System (BSS) are powering the network rollout for 1&1 in Germany.

Read More

Why CI/CD is a Gamechanger for CSPs

09 August 2022

CI/CD is a crucial tool for Communication Service Providers (CSPs) to adapt, especially as networks are increasingly becoming software-driven with cloud-native functions that require automation.

Read More

Mavenir Applauds President’s Announcement to Sign CHIPS + Science Bill That Will Advance OpenRAN

03 August 2022

Mavenir commends President Biden for signing the legislation into law, which will enhance the global OpenRAN ecosystem, advance deployments, and increase vendor diversity.

Read More