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Customer Contact Week Digital August 2020 Market Study

The August 2020 CCW Digital Market study sponsored by Mavenir examines the latest customer trends, challenges, and innovations that have emerged as a result of the COVID-19 pandemic, such as the renewed focus on customer experience, the challenges of teleworking, and accelerated digital adoption.

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Solution Brief

Mapping Out a Better Customer Service Experience

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White Paper

Mobilizing the Customer Service Experience

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Solution Brief

Contact Center as a Service

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