White Paper
Mobilizing the Customer Service Experience
Contact Centers have been used by businesses for customer engagement and retention for decades. Many of the solutions in place have run their course, and the latest socioeconomic circumstances have brought forward gaps as well as new requirements that business need to accommodate, such as how to enable remote workers, comply with business continuity plans, or adapt to business agility requirements. Unfortunately, many legacy systems are ill equipped to meet today’s needs due to their reliance on physical infrastructure, limited employee mobility, restrictive device access, and poor on-demand scalability. A modern, cloud-hosted customer engagement solution can alleviate these changes.
In this paper, we examine the different factors businesses should consider when upgrading their solutions or considering contact center technology for the first time.
Related Topics
Download
Additional Resources
Related Content
Mavenir and MobiledgeX Enable Global Edge Connectivity with Deutsche Telekom
22 June 2021
Mavenir, MobiledgeX and Deutsche Telekom, have demonstrate dynamic cloud-native deployment of 5G Core UPF for users where it is needed.
How AI-On-5G Will Drive the Industrial Transformation
16 June 2021
In this TECHGIG article, Mavenir's Kuntal Chowdhury addresses how 5G is more than just a generational step. Exploring ways in which 5G is set to revolutionize the way we live and work, opening up a new world of possibilities for every industry, including manufacturing and from healthcare to logistics.
Mavenir Turns Up Campus Network to Showcase Open vRAN, CBRS Suite
16 June 2021
The newly launched Mavenir campus network in Dallas for 4G/5G demonstrates network integration across a suite of certified solutions, integration with 3rd party vendors for interoperability testing and a new approach to Open Virtualized Radio Access Network (Open vRAN) Citizens Broadband Radio Service (CBRS)/OnGo® Private Network deployments.
