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WEBINAR: RCS: ACCELERATING TOWARDS BETTER CUSTOMER EXPERIENCES

10 June 2020 | 10am ET/ 7am PT

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In this webinar, Mavenir will provide an overview of how RCS is expanding its reach with mobile network operators in 2020 and the improvements in customer experience that will be available in the coming months. Jenny Whelan, Head of Business Operations and Innovation at Telefonica will join Carlos Aragón, Senior Director of Business Mobility Solutions Marketing and Susie Kim Riley, SVP, GM, Monetization Business Unit from Mavenir to discuss:

 

  • Lessons learned from MNO RCS deployments, challenges and solutions, with examples on different types of RCS technology deployments in MNO networks
  • The importance of the personal touch: Human in the Loop – how being able to move from a chatbot to a live agent dynamically can be the difference between customer satisfaction and frustration
  • Combining the power of RCS messaging, chatbots and data rewards campaigns — use cases in Latin America using Mavenir’s ‘Aquto monetization’ engine on the carrier’s RCS network

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SPEAKERS

Paul SchonewaldPaul Schonewald

Programme Marketing Director
GSMA

 

Carlos AragonCarlos Aragon

Sr. Director of Business Mobility Solutions Marketing
Mavenir

 

Susie RileySusie Riley

SVP, GM, Monetization Business Unit
Mavenir

 

Jenny WhelanJenny Whelan

Head of Business Operations and Innovation, LUCA Advertising
Telefonica
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Portfolio

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Cloud-Native IMS
Messaging Evolution / RCS
Converged Packet Core
Voice Evolution

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Multi-access Edge Computing (MEC)
Radio / Access
Virtualized RAN (vRAN)
OpenRAN

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CBRS/OnGo Private Networks
Private Networks

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Fraud & Security Suite
Monetization
Digital Enablement Platform

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Contact Center
RCS Business Messaging
Unified Communications

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AI & Analytics
Messaging as a Platform (MaaP)
Webscale Platform