Managed Care Services

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Mavenir’s Managed Care Services are designed to assist our customers with technical support in successfully running their network operations across all technologies and disciplines. Services range from extended hand-over and go-live migration support to full 24×7 NOC monitoring and KPI management. Mavenir partners with customers to select a set of managed care services and associated SLAs to meet each customer’s specific needs.

What Can Mavenir Managed Care Services Do For You? 

  • Free up your operations staff to focus on core activities 
  • Save time and money associated with expanding and training your operations staff  
  • Provide a lower cost, more flexible solution to monitoring and managing your network 
  • Immediate access to highly skilled, experienced technical expertise with deep knowledge in support and network operations 
  • Leverage Mavenir expertise after Ready for Service (RFS) to ensure smooth ramp/on-boarding on new Mavenir solutions 
  • Select managed service options to meet your specific needs 

Managed Care Services Portfolio

Mix/Match packages to meet every need – from remote application of software fixes to full 24×7 Monitoring/NOC and Change Management 

NOC/Monitoring Block

  • 24×7 Remote NOC
  • Alarm Remote Monitoring
  • Fault Management
  • Notification
  • KPI Monitoring
  • KPI Reporting
  • Optimization
  • Capacity & Performance

Change Management

  • Change Management
  • MOP Creation
  • Software Updates
  • Software Upgrades
  • On-Demand Configuration
  • On-Demand Feature Activations
  • Deployment Support
  • Testing

Level 1-2 Support

  • Preventative Maintenance
  • Network Hygiene
  • Resident Engineer Services
  • Software Upgrade Deployments
  • Software Upgrade and New Feature Testing
  • Network Operations Help
  • Resident Engineers

Lab Management and/or Device Testing

  • Lab HW Deployments
  • Test Plans
  • Release Testing
  • MOP Validation
  • Client Updates
  • Drive Test Assistance
  • Client Release Qualification
  • Client Regression Testing
  • Regression Automation

 

Mavenir NOC Capabilities

Service Infrastructure

  • Secured Area
  • Accessible 24×7 to NOC team only
  • Monitoring Wall

Fault/Disaster Tolerant Infrastructure

  • Redundant Hardware
  • Power Continuity
  • Monitoring Redirection Capabilities
  • Multi-Tier Service Continuity Model
  • ISO27001 and ISO9001 certified

NOC Capabilities & Achievements

  • Monitoring Customer Production Systems
  • Monitoring Mavenir Hosted Datacenters
  • 450M+ Subscribers Covered
  • 1,200 Customer Nodes across EMEA, NAR, APAC, LATAM Regions
  • Support for over 40+ Mavenir Products and Technologies – Core, OpenRAN, IMS, RBM/RCS, VM, and Messaging
  • Flexible service models for Custom and Ad-hoc monitoring
  • Proactive Holiday Monitoring
  • Tightly Coupled Customer NOCs and Level 1 Teams

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