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Contact Center

Mavenir’s MAVbiz Care is an omnichannel, cloud-hosted Contact Center as-a-service solution that releases customer service teams from being bound to a desk or physical location and enables anytime, anywhere customer service. It is ideal for businesses that want to seamlessly migrate their legacy, on-premise contact center solution to the cloud. Its flexibility and open APIs also make it an attractive option for businesses that are dissatisfied with their current cloud contact center solutions and want to provide modern, enhanced customer service interactions.

Mavenir’s MAVbiz Care blended solution offers multiple options for inbound call routing (such as skills-based, time-based, priority, etc.), a complete set of outbound dialers, offline call routing for business continuity, and digital interactions including social media integration. Carriers and VARs can go to market as a white label, brandable service in a subscription based model.

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Additional Resources

Video

MAVbiz Care Demo: Self-Service Automation for Municipalities

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Case Study

Mapping Out a Better Customer Service Experience

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White Paper

Mobilizing the Customer Service Experience

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