APP BUILDING

Speech recognition, web triggers, and CRM integration make it easy to build powerful communications features and applications.

Visual Designer allows providers to go to market quickly with communications features and applications that meet the needs of their business customers. A white-label interface and documentation make it easy to customize, while keeping traffic on the CSPs network, boosting reliability and control.

BRING IDEAS TO LIFE QUICKLY

Add features to an existing solution, or prototype new and innovative concepts to create exciting digital customer experiences that drive the next normal.

Visual Designer

FEATURES

Template Gallery

Get started quickly using time-saving design templates that provide a range of options including a Simple IVR Menu, and more.

DTMF Detection

Count on reliable dual tone multiple-frequency (DTMF), or touch tone in place of speech recognition, or as a secondary option.

Text-To-Speech

Convert text into speech to play back as audio, creating inbound IVR or outbound messaging call flows using a variety of voices, languages, or dialects.

Web Trigger

Establish a call between a Visual Designer application and a destination address using a simple HTTP request.

Speech Recognition

Capture speech in real time and return text in 119 languages without any pre-training with ability to act on partial speech.

Data Dips

Validate callers by configuring an IVR to look up accounts or other information in a specified data source, then route calls accordingly.

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IT’S EASY

DRAG, DROP & DEPLOY

Building communications applications has never been easier than with Visual Designer. Just select a verb from the menu, then drag and drop to create unique communications experiences.

Visual-Designer Drag Drop Design

USE CASE EXAMPLES

  • Post-Call SMS: Trigger an SMS alert at the end of a customer service call.
  • CRM Integration: Integrate with Salesforce to lookup key customer or caller data.
  • Speech Recognition: Leverage speech recognition for faster call routing.
  • Conditional Logic: Input if/then logic to ensure the right call center gets connected.
  • Call Screening: Initiate inbound screening for improved customer service.
  • Polling & Surveys: Conduct polls or customer surveys with outbound screening.
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CPAAS
CAPABILITIES

MAVENIR CPaaS PLATFORM

Mavenir’s Communications Platform as a Service (CPaaS)

vTAS

Programmable Messaging

Omni-Channel Messaging APIs for SMS, MMS, RCS and WhatsApp.

Voice

Programmable Voice

Build real-time innovative voice applications

Play Video

Programmable Video

Deliver high-definition video over any software platform

Chatbot

Chatbot Studio

Create compelling use cases and automation with a no/low code GUI

NEWS & INSIGHTS

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Press Releases

Mavenir Launches CPaaS Integrated Offering for CSPs

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Press Releases

iBASIS Partners with Mavenir to Launch CPaaS and Introduce Global Programmable Communications to Service Providers

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Press Releases

Mavenir Announces Appointment of Jorgen Nilsson to President, Enterprise Connect Solutions

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Press Releases

Mavenir Acquires Telestax to Enhance Its Business Messaging and Customer Engagement Platform with CPaaS

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Press Releases

Mavenir’s RCS Business Messaging Solution Available in Microsoft Azure

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Press Releases

Dish Selects Mavenir to Deliver Cloud-Native Voice, Data and Messaging Services Software for Nationwide 5G Network