Call Queuing
Easily enable cloud-based contact centers to add flexible, scalable call queuing capabilities.
CPAAS
CPaaS Capabilities
TURNKEY APPLICATIONS
Mavenir’s Communications Platform as a Service (CPaaS)
Accelerating the Call Center
EASILY ENABLE CLOUD-BASED CONTACT CENTERS TO ADD FLEXIBLE, SCALABLE CALL QUEUING CAPABILITIES
Scalable Call Queuing from Mavenir CPaaS allows the communications industry to expand call and contact center services. Call Queuing is a cloud-based solution that places callers in a queue while contact center agents are busy with other customers. The queued calls are distributed to the next available agent in the order received, allowing businesses to serve customers promptly and efficiently.
CSPs can leverage existing owned numbers and network to get started quickly, offering this critical functionality to enterprise customers so they can:
- Maximize call center resources
- Cut costs associated with long hold times
- Improve customer experience
CPaaS Call Queuing
5 KEY ADVANTAGES
- Critical Call Center Services: Enable the high-demand contact center functionality of call queuing.
- CPaaS APIs: Extend capabilities of the Restcomm platform with call queuing included for current customers.
- Accelerated Deployment: Cut launch time from days to hours at a cost that allows any size business to enter the market with ease.
- Unlimited Scalability: Set up call queues for multiple business segments or departments.
- Maximize Existing CSP Investments: Reduce costs and enable better delivery rates by leveraging phone number assets and network infrastructure.
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