Accelerating the Call Center

EASILY ENABLE CLOUD-BASED CONTACT CENTERS TO ADD FLEXIBLE, SCALABLE CALL QUEUING CAPABILITIES

Scalable Call Queuing from Mavenir CPaaS allows the communications industry to expand call and contact center services. Call Queuing is a cloud-based solution that places callers in a queue while contact center agents are busy with other customers.  The queued calls are distributed to the next available agent in the order received, allowing businesses to serve customers promptly and efficiently.

CSPs can leverage existing owned numbers and network to get started quickly, offering this critical functionality to enterprise customers so they can:

  • Maximize call center resources
  • Cut costs associated with long hold times
  • Improve customer experience
CPaaS Call Queuing

5 KEY ADVANTAGES

  • Critical Call Center Services: Enable the high-demand contact center functionality of call queuing.
  • CPaaS APIs: Extend capabilities of the Restcomm platform with call queuing included for current customers.
  • Accelerated Deployment: Cut launch time from days to hours at a cost that allows any size business to enter the market with ease.
  • Unlimited Scalability: Set up call queues for multiple business segments or departments.
  • Maximize Existing CSP Investments: Reduce costs and enable better delivery rates by leveraging phone number assets and network infrastructure.
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CPAAS
CPaaS Capabilities

TURNKEY APPLICATIONS

Mavenir’s Communications Platform as a Service (CPaaS)

Voice

Call Queuing

Easily enable cloud-based contact centers to add flexible, scalable call queuing capabilities.

Apps

Campaign Manager

Send personalized messages to multiple recipients with this cloud-based solution.

Messaging

Cisco Message Exchange

Enable SMS within Webex Teams and UC-One to avoid sending texts from a cell phone or third-party app.

Lock-Unlock

Number Masking​

Tailor experiences to businesses and customers while protecting privacy with SMS and voice communications.

Shield

Smart 2FA

Deliver enhanced security for online transactions, account logins, and mobile apps.

People Group

SMS for Microsoft Teams

Enable business customers to send SMS texts directly from the Microsoft Teams app.

NEWS & INSIGHTS

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Press Releases

Mavenir Launches CPaaS Integrated Offering for CSPs

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Press Releases

iBASIS Partners with Mavenir to Launch CPaaS and Introduce Global Programmable Communications to Service Providers

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Press Releases

Mavenir Announces Appointment of Jorgen Nilsson to President, Enterprise Connect Solutions

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Press Releases

Mavenir Acquires Telestax to Enhance Its Business Messaging and Customer Engagement Platform with CPaaS

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Press Releases

Mavenir’s RCS Business Messaging Solution Available in Microsoft Azure

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Press Releases

Dish Selects Mavenir to Deliver Cloud-Native Voice, Data and Messaging Services Software for Nationwide 5G Network