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CPaaS ENABLED IVR: DELIVERING DIGITAL TRANSFORMATION WITH FLEXIBLE PROGRAMMABLE VOICE APIs

$100,000 IN CAPEX AVOIDED

Mavenir’s Communications Platform as a Service (CPaaS) empowered the university with a HIPAA-compliant cloud native IVR solution to augment manual and costly premise-based systems.

Mavenir’s CPaaS helps connect with more people in a cost-effective way by reaching the older or less tech savvy with a flexible and easily programmable voice solution enabled by APIs or a visual designer application. ​

THE CHALLENGE

The university needed interactive voice response (IVR) technology to gather information about the quality of life and symptoms directly from patients or caregivers.

In the university environment, premise systems only work when the entire network is functioning properly. This led to challenges such as:​

  • Service interruptions from network configuration changes​
  • Difficulty troubleshooting errors​
  • Inefficient data collection​
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THE SOLUTION

Mavenir’s CPaaS provides a cloud-hosted HIPPA compliant IVR that enables maximum value for hundreds of patients in multiple geographic areas while saving time and money.​

Mavenir’s CPaaS is a fully software-based, API-rich, 100% cloud-native  solution that provides:​

  • White labelling for CSP branded offers​
  • Turnkey applications like programmable voice via IVR​
  • Leverage existing network enabling CSPs to generate more revenue​

THE RESULTS

Mavenir’s CPaaS solution improves data collection quality and response time, reduces time spent troubleshooting, and enhances flexibility.
  • Expanded innovative research by effectively gathering and understanding patient-reported outcomes (PRO)​
  • Enabled patients to be more involved in their own symptom management​
  • Empowered the university to expand beyond two hundred ongoing clinical trials without additional cost or resources​

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