It can often feel like contact centers are a mystery, and it’s hard to know what goes into providing a great customer experience (CX). But by understanding the top three hurdles to great CX, delivering an exceptional experience for customers will be simplified.
Chatbots are one of the hottest topics in customer service because they can help usher in a new era of customer experience while addressing your most pressing needs and challenges as an industry leader. Here is how to leverage this technology today!
Talent shortages are driving hiring managers to offer more flexible workforce models. Does your contact center solution provide the right mix of business continuity capabilities and cloud-hosted connectivity from anywhere on any device?
In the contact center space, businesses use APIs in many ways, but there is a single goal – increased efficiency.
A medical entity’s contact center platform must comply with HIPAA regulations for the medical entity to be compliant.
Rather than looking at functionality when comparing contact center vendors, businesses should focus on integration capability.
Removing the silos between CRM systems and customer engagement platforms can provide a number of business benefits.
Modern CCaaS solutions can enhance business continuity over on-premise systems, but some limitations remain that businesses should consider.
Several factors can prevent customer service representatives from reaching the office. Businesses need solutions for business continuity.
At Mavenir, we believe that the lessons of Whitney and Ford can apply to how contact centers are deployed. Mavenir’s Mobile Business Contact is a modular solution for contact centers.
