Professional Services

Mavenir Systems™ has recruited experienced individuals from large global and startup telecommunications companies with deep knowledge in wireless and wireline technologies as well as legacy and next-generation networks to execute the true convergence vision. The company has formed a highly talented team of developers, senior management and sales teams with experience from companies such as Alcatel-Lucent, Spatial Wireless, Cisco, Tekelec, Nortel, Ericsson, Vocaldata and Nokia Siemens Networks. Many of Mavenir’s experts hold multiple technology patents.

The team’s expertise includes developing market-defining telecommunications products, implementing them on small and large scales and supporting our customers all over the globe. Mavenir’s recognized track record among industry-leading service providers is reflected in the professional services we provide customers.

A typical deployment of a Converged Services network requires several steps, which requires the above domain expertise and experience:

Service and Architecture Definition – is a key step in deploying Converged Services. Given the uniqueness of each operator and their target customers, it is important to identify the relevant set of services and the associated use cases and multi-service interactions and behavior. This dictates the architecture and product requirements for the deployment of the network. This is an optional service that can be offered to help mobile operators accelerate the time to market for service delivery.

Project Management - ensures that all activities are planned and successfully performed as per a published and maintained project plan.

Network Design – involves key steps including but not limited to CIQ Process, Design, Interface Specifications, Test case definition.

Installation & Commissioning – is part of the deployment process involving physical install, cabling to software installation and configuration to ensure equipment is fully operational.

Integration & Acceptance – is the final step to integrate the system with the existing network environment including other network components to back office OSS systems. Service level test cases are performed for final acceptance and network handover.

For more information, please contact services@mavenir.com

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Support Services

Our technical support teams are up and running 24/7 to meet your needs and answer your questions. Mavenir’s team of experts has deep technical knowledge from testing within global operators’ network environments to troubleshooting network issues on the spot. Mavenir offers the following support services - Trouble Ticket Support, Helpdesk 24 x 7, Emergency Service, Software Maintenance, System Upgrade support and HW Repair and Replacement Service.

Please contact the technical support team at Mavenir Systems:

To open a ticket, call + 1-877-248-7103 or + 1-972-784-4112

To access the customer portal for documentation and to view tickets, logon here:

Click here for customer portal.

For all other inquiries, email us at support@mavenir.com